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When Dialing 9-1-1 You Should...
Ideas To Help At Home
Hearing / Speech Impaired Callers
Types Of Phones You Can Use
Calling 9-1-1 On A Cellular Phone
Ready To Call 9-1-1?
In An Emergency, Remember To...
Remember Reasons To Call 9-1-1 Are...
Tips For Seniors

Dial 9-1-1

To Stop A Crime

To Report A Fire


Dialing Tips and Procedures

    If an emergency situation arises (a crime, a fire, a serious injury or illness) ask yourself whether POLICE, FIRE DEPARTMENT, or MEDICAL assistance is needed RIGHT NOW to protect life or property. If the answer is yes, then immediately dial 9-1-1 and tell the Telecommunicator what has happened or is happening. If you are ever in doubt of whether a situation is an emergency you should call 9-1-1. It's better to be safe and let the 9-1-1 Telecommunicator determine if you need emergency assistance.

When Dialing 911 You Should:

  • Stay calm. Give your name, location, and nature of the emergency.
  • Listen carefully to the Telecommunicator for helpful information.
  • Answer the Telecommunicator's questions as accurately as possible. Speak clearly and slowly.
  • Never hang up on the 9-1-1 Telecommunicator until you are told to do so.
  • If there's a fire, stay low in the smoke and get out of the house. Call from a neighbor's house or pay phone.

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Ideas To Help At Home

  • Keep your phone at an easy to reach level, like on the coffee table.
  • A cordless phone offers you mobility in your home.
  • Write your address and telephone number in large print on or near your phone.
  • Make sure your address is on the FRONT of your house.
  • Do not program 9-1-1 into the speed dial. It can inadvertently be dialed.
  • Be sure and teach your children how to use 9-1-1 for emergencies.

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Hearing / Speech Impaired Callers

  • Communications centers that answer 9-1-1 calls have special text telephones to respond to 9-1-1 calls from deaf or hearing/speech impaired callers.

    If A Caller Uses A TTY/TDD, The Caller Should:

    • Stay calm, place the phone receiver in the TTY, dial 9-1-1
    • After the call is answered, press the TTY keys several times. This may help shorten the time necessary to respond to the call.
    • Give the telecommunicator time to connect their TTY. If necessary, press the TTY keys again. The 9-1-1 telecommunicator should answer and type "GA" for go ahead.
    • Tell the telecommunicator what the emergency is and what assistance you require.
    • Tell him or her if you need the fire department, police, or EMS.
    • Give your name, phone number, and the address where help is needed.
    • Stay on the telephone if it is safe. Answer the telecommunicator's questions.

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Types of Phones You Can Use

  • Touch Tone
  • Cordless
  • Rotary
  • Cellular/Mobile
  • Pay Phones (No money is needed--simply press the numbers 9-1-1)
  • TDD/TTY (Deaf and Hearing/Speech Impaired)

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Calling 911 On A Cellular Phone

  • If you are in your vehicle, pull off to the side of the road and Dial 9-1-1
  • Tell the Telecommunicator the location of the emergency and your call back cellular phone number.
  • Be Patient.

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Ready To Call 911?

  • 9-1-1 Telecommunicators are trained to get as much information as possible regarding 9-1-1 calls. To be ready to answer their questions, read these examples of the three most common 9-1-1 calls.
  • Automobile Accident

    • Give the Street and block number or the nearest major location.
    • Tell if there are injuries
    • Report information such as fuel spills, possible fire danger, etc.
    • Suspicious Person
    • Give the sex, race, age of the person(s).
    • Give a clothing description
    • Describe the suspicious activity.
    • Descrive the suspicious Vehicle
    • Get the vehicle description, color, make, model, year, and anything unusual about the vehicle.
    • Try to tell all that you can.
    • Are there people in the vehicle? If so, how many? Age? Race? Sex? Clothing description?
    • Is the vehicle parked or moving? If it's moving, tell the direction of travel.

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    What To Do If You Can't Speak

    • Stay calm.
    • Dial 9-1-1
    • Either leave the phone hanging or make some sort of noise to let the dispatcher know there is an emergency.

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In An Emergency, Remember To...

  • Dial 9-1-1
  • Stay Calm.
  • State which emergency service you need: Police/Sheriff, Fire Department, Emergency Medical Service.
  • Speak Clearly.
  • State your emergency.
  • State your address--it's very important to verify your address.

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Remember Reasons To Call 9-1-1 Are:

  • Crimes in progress. (This means shots fired, disturbances, suspicious persons or activities, crimes involving serious injury)
  • Accidents, accidents with injury.
  • Life and Death Situations.
  • Medical Emergencies.
  • Someone is Injured.
  • To Prevent a Crime.
  • To Report a Fire.

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Tips For Seniors

  • Invest in a touch-tone phone with large, easy-to-read numbers.
  • Put a DIAL 9-1-1 reminder next to the phone.
  • Keep your medical history and a list of the medications you are taking in an envelope taped to your refrigerator with your doctor's name and phone number on it.
  • Do not dial "0" for help. DIAL 9-1-1
       Source: Wood County 9-1-1 Telecommunications Center

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